Refund policy
Return & Refund Policy
At Orline, we want you to feel confident when shopping with us. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy, subject to the conditions outlined below.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item should be in substantially the same condition in which it was received, unworn or unused except as reasonably necessary to inspect the product, and returned with its original packaging where applicable.
Proof of purchase or your order number may be required to process your request.
How to Request a Return
To begin a return, contact us at:
Please include your order number, the item you wish to return, and a brief explanation of your request.
Do not send a return to our business address without first receiving return instructions from our customer support team. The appropriate return destination may differ depending on your order and location.
Free Returns
Eligible returns requested within the 30-day return period are provided at no return shipping cost to the customer.
Our customer support team will provide instructions regarding the appropriate return procedure.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@Orline.space.
Please provide your order number and, where appropriate, photographs showing the issue. We will review the request and work with you toward an appropriate resolution, which may include replacement or refund.
Refunds
Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you would like a different product, size, style, or variation, please contact our customer support team. Where a direct exchange is unavailable, we may recommend returning the original item for a refund and placing a new order.
Non-Returnable Items
Certain products may not be eligible for return where required for hygiene, health, safety, or other applicable legal reasons. Any applicable restrictions will be communicated on the relevant product page or during the return process.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
For assistance, contact:
Email: support@Orline.space
Phone: (250) 315-9423