Shipping policy
Shipping Policy
At Orline, we aim to make ordering jewelry online simple and convenient wherever you are.
Free Worldwide Shipping
We provide free standard shipping worldwide on eligible orders placed through Orline.space.
There is no minimum purchase requirement for our standard free shipping service unless otherwise clearly stated during checkout.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery estimates generally begin after an order has been processed and dispatched.
Please note that estimated delivery dates are provided for guidance and are not guaranteed. International shipments may occasionally experience delays due to customs inspections, local carriers, public holidays, severe weather, or other circumstances outside our reasonable control.
Order Processing
Orders are reviewed and prepared before shipment. Once your order has been dispatched, available tracking information may be provided by email or through the relevant order information page.
Shipping Destinations
We ship to customers worldwide where shipping services are reasonably available and legally permitted.
In exceptional circumstances, we may be unable to deliver to certain locations because of carrier restrictions, legal requirements, or logistical limitations. If we cannot fulfill an order for this reason, we will contact the customer and provide an appropriate resolution.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully verify your:
- Recipient name
- Street address
- Apartment or unit number, where applicable
- City
- Province, state, or region
- Postal or ZIP code
- Country
- Contact information
If you notice an error after placing an order, contact us as quickly as possible at support@Orline.space. We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
Delayed Shipments
If your package has not arrived within the expected timeframe, please contact our customer support team with your order number.
We will review the available shipment information and assist you with the appropriate next steps.
Lost or Damaged Packages
If an order appears to have been lost during transportation or arrives damaged, please contact us promptly.
We may request photographs, packaging information, or other reasonable documentation to investigate the issue with the shipping provider.
Customs and International Delivery
International shipments may be subject to customs procedures or import requirements imposed by the destination country.
Any mandatory taxes, duties, or charges will be handled according to applicable law and the information presented during the ordering process.
Contact Us
For shipping assistance:
Email: support@Orline.space
Phone: (250) 315-9423
Orline
2021 Saddleback Drive
Kamloops, British Columbia V2B 0A6
Canada